Zheng Backpack, founded in 2002 in Xiamen, China, has become a renowned name in the global market for producing high-quality, durable, and functional backpacks. With years of experience and commitment to innovation, Zheng has expanded its reach internationally. As foreign importers and resellers express interest in partnering with the company, they often have several questions about the products, processes, and logistics.
Company Overview
1. What is Zheng’s history?
Founded in 2002 in Xiamen, China, Zheng began with a vision to provide durable and stylish backpacks. Over the years, it has grown into a global leader in the backpack and travel accessory industry.
2. Where is Zheng based?
Zheng operates out of Xiamen, China. The city is known for its thriving manufacturing and export industry, which has facilitated the company’s growth on an international scale.
3. What is Zheng’s mission?
Zheng’s mission is to provide high-quality, functional, and stylish backpacks that meet the needs of global consumers, offering excellent value through innovative design and sustainable manufacturing practices.
4. Does Zheng offer OEM (Original Equipment Manufacturing)?
Yes, Zheng offers OEM services, allowing resellers and importers to customize products according to their specific needs.
5. What is Zheng’s reputation in the global market?
Zheng has earned a strong reputation for delivering high-quality products. The company is known for its attention to detail, innovative designs, and commitment to customer satisfaction.
6. Is Zheng a public company?
No, Zheng is a privately held company, with ownership and management focused on maintaining its growth in the global market.
7. How does Zheng ensure product quality?
Zheng follows a strict quality control process, including material inspection, in-process checks, and final product testing, to ensure the highest standards of product quality.
Product Range
8. What types of backpacks does Zheng offer?
Zheng offers various types, including school backpacks, business backpacks, travel backpacks, outdoor backpacks, smart backpacks, and fashion backpacks.
9. Does Zheng offer custom-designed backpacks?
Yes, Zheng offers customization options, such as custom colors, logos, materials, and additional compartments.
10. Can I choose the materials used in the backpacks?
Yes, Zheng offers flexibility in material selection for custom orders, including eco-friendly options like recycled polyester and organic cotton.
11. Does Zheng offer eco-friendly backpacks?
Yes, Zheng produces eco-friendly backpacks using sustainable materials, including recycled fabrics and organic cotton.
12. Does Zheng have products specifically for children?
Yes, Zheng offers a range of backpacks designed for children, ensuring that they meet safety and ergonomic standards.
13. Are the backpacks water-resistant?
Many of Zheng’s products are designed with water-resistant fabrics to provide protection against the elements. Specific water-resistant features can be requested in custom orders.
14. Does Zheng offer laptop bags?
Yes, Zheng offers a variety of backpacks with built-in compartments for laptops, designed for business professionals and students.
15. Can I order backpacks with special features, such as charging ports?
Yes, Zheng offers smart backpacks with integrated USB charging ports, designed to cater to the needs of tech-savvy consumers.
16. What sizes of backpacks does Zheng offer?
Zheng offers a range of sizes, from small daypacks to large travel and hiking backpacks. Custom sizes can also be requested.
17. Can I see samples of products before ordering?
Yes, Zheng offers samples for customers to evaluate product quality before placing larger orders.
18. Are Zheng products durable?
Yes, durability is a key focus for Zheng, and each product undergoes rigorous testing to ensure it can withstand daily use and travel.
Quality Assurance and Certifications
19. What certifications does Zheng hold?
Zheng holds certifications such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management), CE (European Safety), UL (Product Safety), CPSIA (Children’s Product Safety), and OEKO-TEX Standard 100 (Textile Safety).
20. What is the ISO 9001 certification for?
ISO 9001 is a standard for quality management systems that ensures products meet customer requirements and regulatory standards.
21. How does Zheng maintain high-quality standards?
Zheng employs a comprehensive quality control process, which includes raw material inspection, in-process checks, and rigorous final product testing to ensure consistency and quality.
22. Does Zheng provide a warranty for products?
Yes, Zheng offers a warranty on its products, typically covering defects in materials or workmanship for a period of 12 months.
23. What is the return policy for defective products?
Zheng offers a return policy for defective products, with options for replacements or refunds, subject to specific terms.
Pricing and Order Quantity
24. What is the pricing structure for Zheng products?
Pricing varies based on the type of product, customization requirements, and order volume. Zheng offers competitive pricing and volume discounts for large orders.
25. What is the minimum order quantity (MOQ) for Zheng products?
The minimum order quantity typically starts at 500 units per style or design, but this can vary based on customization requirements.
26. Are there volume discounts available for large orders?
Yes, Zheng offers volume discounts for larger orders. The discount structure is based on the order size and product type.
27. Can I negotiate pricing for bulk orders?
Yes, Zheng is open to negotiation for large orders, especially for established importers and long-term business relationships.
28. Are there additional costs for product customization?
Yes, customization options such as logo printing, embroidery, and design adjustments may incur additional costs depending on the complexity of the order.
29. Does Zheng offer credit terms for resellers?
Zheng offers credit terms for established resellers based on their order history and business relationship.
30. Can I get a quote for an order?
Yes, foreign importers and resellers can request quotes by providing specific details about their order, such as product types, quantities, and customization requirements.
Shipping and Logistics
31. What shipping methods does Zheng use?
Zheng offers several shipping methods, including sea freight, air freight, and express shipping through couriers like DHL, FedEx, and UPS.
32. How long does shipping take for international orders?
Shipping times vary depending on the shipping method and destination. Sea freight typically takes 20 to 40 days, while air freight can take 5 to 10 days. Express shipping is the fastest, taking 3 to 7 days.
33. Does Zheng offer free shipping?
Shipping costs are typically not included in the product price and are calculated based on the order size, shipping method, and destination.
34. How are shipping costs determined?
Shipping costs are determined by the size and weight of the order, the shipping method selected, and the destination country.
35. Does Zheng ship to all countries?
Zheng ships to most countries globally, but specific restrictions may apply depending on local regulations or shipping logistics.
36. Can Zheng help with customs and import duties?
Zheng typically handles the export documentation but importers are responsible for customs clearance and paying any import duties or taxes.
37. What is the typical lead time for orders?
The typical lead time for orders is between 30 and 60 days, depending on the order volume and customization requirements.
38. Can I track my order during shipping?
Yes, Zheng provides tracking information for all shipments, allowing importers to track the status of their order during transit.
39. Does Zheng offer dropshipping services?
Zheng does not typically offer dropshipping services but is willing to work with resellers who wish to fulfill their own orders.
40. Can Zheng handle urgent orders?
Zheng is able to expedite certain orders depending on the urgency, although additional fees may apply for expedited processing.
Customer Service and Support
41. How can I contact Zheng for inquiries?
You can contact Zheng via email, phone, or the contact form on their website for general inquiries, quotes, and product information.
42. Does Zheng offer customer support in multiple languages?
Yes, Zheng provides customer support in English and other languages, depending on the reseller’s location and requirements.
43. How responsive is Zheng’s customer support?
Zheng’s customer support team is known for being responsive and efficient, typically replying to inquiries within 24 hours.
44. Does Zheng offer technical support for product issues?
Yes, Zheng provides technical support for products, especially for smart backpacks or products with integrated technology like charging ports.
45. What are the office hours for Zheng’s customer service?
Zheng’s customer service team is available Monday through Friday, during standard business hours in China.
Payment and Terms
46. What are the payment options available for foreign importers?
Zheng accepts payments through wire transfers, PayPal, and letters of credit (L/C), depending on the size of the order and the relationship with the importer.
47. What are the payment terms for new customers?
For new customers, Zheng typically requires a 30% deposit upon order confirmation and the remaining 70% balance before shipment.
48. Can I pay for my order in installments?
Zheng generally requires full payment before shipment, but long-term clients with established relationships may have flexible payment options.
49. How do I get an invoice for my order?
Zheng provides invoices for all orders, which can be requested upon completion of the order.
50. Are there any hidden fees in the pricing?
Zheng is transparent with pricing and does not charge hidden fees. Additional costs may arise from shipping, customs duties, or product customization.
Order Process
51. How do I place an order with Zheng?
Orders can be placed by contacting Zheng’s sales team via email or phone. The team will guide you through the process and confirm order details.
52. Is there a minimum order requirement for first-time buyers?
Yes, Zheng typically requires a minimum order of 500 units per style for first-time buyers, although this can vary based on customization and product type.
53. Can I modify my order after placing it?
Once an order is placed, changes may be difficult, especially for customized orders. However, Zheng works with clients to accommodate modifications as much as possible before production begins.
54. What is the process for canceling an order?
Order cancellations are possible before production begins but may incur cancellation fees depending on the circumstances.
55. How can I track my order after it has been placed?
Zheng provides order tracking information once the shipment has been dispatched, allowing you to monitor its progress.
56. Can I reorder the same products in the future?
Yes, reorders are easy, and Zheng keeps records of past orders to streamline the process for repeat customers.
57. How do I handle backordered items?
If an item is backordered, Zheng will notify you and provide an estimated shipping date.
58. Can I mix different products in a single order?
Yes, Zheng allows you to combine different products in a single order, depending on the MOQ for each product type.
59. How do I request a product catalog?
You can request a product catalog from Zheng by contacting their sales team via email or their website.
60. Does Zheng offer gift packaging or custom packaging?
Yes, Zheng offers custom packaging for orders, including gift packaging options for resellers who wish to market the products as premium items.
Product Features and Customization
61. Can I add my logo to the backpacks?
Yes, Zheng offers logo printing and embroidery services for custom branding on backpacks.
62. Are there different customization options for backpacks?
Yes, Zheng offers customization options for logos, colors, materials, sizes, and additional compartments to meet the specific needs of resellers and markets.
63. Can I select specific fabrics for my order?
Yes, Zheng offers a variety of fabric choices, and you can select fabrics based on your preferences, including eco-friendly options.
64. Does Zheng offer backpacks with additional compartments or features?
Yes, Zheng can add extra compartments, padding, and special features like water bottle holders, laptop sleeves, and USB charging ports based on your requirements.
65. How do I know if my logo will fit on the product?
Zheng’s design team works with customers to ensure that logos and branding fit properly on the product. They provide mock-ups before production begins.
66. Can I get a sample of a custom-designed backpack before ordering?
Yes, Zheng offers product samples for custom designs so that you can evaluate the quality and design before placing a full order.
67. Does Zheng offer embroidered designs?
Yes, Zheng can embroider logos and other designs onto products upon request.
68. Can I request a specific style or design not listed in the catalog?
Yes, Zheng is open to working with clients to create unique, one-of-a-kind designs or styles tailored to specific market needs.
69. Does Zheng offer bags with anti-theft features?
Yes, Zheng offers bags with anti-theft features such as lockable zippers and hidden pockets for added security.
70. Can I get personalized backpacks for events or promotions?
Yes, Zheng can create customized backpacks for events, corporate gifts, or promotional campaigns.
Market and Distribution
71. Does Zheng have distributors in other countries?
Zheng works with distributors in various countries and regions. Contacting the sales team will help identify available distributors in your area.
72. Can I become an exclusive distributor for Zheng in my country?
Zheng is open to forming exclusive distributor relationships with trusted partners in various markets. Interested parties should contact the company directly for discussions.
73. How does Zheng handle international logistics and customs?
Zheng works with reliable logistics partners and provides necessary shipping documents to ensure smooth customs clearance.
74. Does Zheng attend international trade shows?
Yes, Zheng participates in international trade shows and exhibitions, where potential importers and resellers can view products firsthand.
75. How do I become an authorized reseller for Zheng?
Becoming an authorized reseller typically requires meeting certain business criteria. Interested parties can contact Zheng’s sales team to discuss the partnership process.
76. Does Zheng offer marketing support for resellers?
Yes, Zheng provides marketing materials, product images, and promotional support to help resellers market the products effectively in their regions.
77. Can Zheng assist with product placement in retail stores?
Zheng works with resellers to ensure the best product placement strategies in retail stores, helping to maximize visibility and sales.
78. Can I purchase Zheng products for resale on online platforms like Amazon or eBay?
Yes, Zheng products can be resold on online platforms like Amazon, eBay, and others, provided that the reseller follows the company’s policies and guidelines.
79. Does Zheng offer wholesale pricing?
Yes, Zheng offers wholesale pricing for bulk orders placed by authorized resellers or distributors.
80. What is the best way to market Zheng products in my country?
Zheng’s sales team can provide guidance on effective marketing strategies tailored to different regional markets.
Technology and Innovation
81. Does Zheng use any innovative technology in its backpacks?
Yes, Zheng incorporates technology into products like smart backpacks, which feature built-in USB charging ports for devices.
82. How does Zheng ensure the durability of its smart backpacks?
Zheng’s smart backpacks undergo rigorous testing to ensure the electronic components are safe, durable, and resistant to wear.
83. Can I get backpacks with wireless charging capabilities?
Currently, wireless charging options are not standard, but Zheng can explore custom designs for wireless charging backpacks upon request.
84. Does Zheng use any advanced features like solar panels or GPS?
Zheng is open to exploring innovative features such as solar panels or GPS tracking for custom orders, depending on the needs of the client.
85. What is the battery capacity of Zheng’s smart backpacks?
The battery capacity varies depending on the model and customization, with most smart backpacks providing enough power to charge devices like smartphones and tablets multiple times.
86. Are Zheng products compatible with all devices?
Zheng’s smart backpacks are designed to be compatible with most USB-powered devices such as smartphones, tablets, and portable electronics.
87. Can I request backpacks with specific tech features like Bluetooth or RFID?
Zheng offers customization options, including tech features such as Bluetooth or RFID protection for select products.
88. Does Zheng offer any backpacks with built-in speakers?
Currently, built-in speakers are not a standard feature, but Zheng can explore custom solutions for this feature.
89. Are the smart backpacks from Zheng compatible with both Android and iOS devices?
Yes, the USB charging ports in Zheng’s smart backpacks are compatible with both Android and iOS devices that use standard USB cables.
90. Does Zheng offer waterproof backpacks?
Yes, Zheng offers waterproof backpacks designed for outdoor and extreme weather conditions, with waterproof zippers and seams.
91. Can I request backpacks with custom compartments for camera gear or other specialized items?
Yes, Zheng can design backpacks with custom compartments for items like camera gear, professional equipment, or other specialized accessories.
92. Does Zheng provide warranties for its smart backpacks?
Yes, Zheng provides warranties for its smart backpacks, including coverage for battery and charging port functionality.
93. How does Zheng integrate smart features into its backpacks?
Smart features such as USB charging ports and power banks are carefully integrated into the design, with safe compartments and wiring to ensure reliability.
94. Are Zheng’s products tested for safety?
Yes, all Zheng products undergo thorough safety testing to ensure that they meet international safety standards.
95. Does Zheng offer backpacks for outdoor enthusiasts?
Yes, Zheng offers a variety of backpacks designed specifically for outdoor activities like hiking, camping, and traveling.
96. Can I customize the internal compartments of the backpacks?
Yes, Zheng offers the option to customize internal compartments for organizational purposes, such as padded laptop sleeves or additional zippered pockets.
97. Does Zheng offer any backpacks with built-in hydration systems?
Currently, built-in hydration systems are not available, but Zheng can explore custom designs for such features if requested.
98. Does Zheng use sustainable production methods?
Yes, Zheng focuses on using sustainable production methods, including energy-efficient manufacturing processes and eco-friendly materials.
99. How does Zheng ensure the safety of its products for children?
Zheng ensures that children’s backpacks meet all necessary safety standards, including CPSIA compliance and EN 71 certification.
100. Can I request backpacks with ergonomic designs for comfort?
Yes, Zheng offers ergonomic designs, including padded straps, back panels, and waist straps, to enhance comfort during long-term use.